A Brief History
Originating in the 1980s, ITIL is an acronym for Information Technology Infrastructure Library. ITIL has actually become a leading standard in managing IT service delivery around the world. It is the pre-eminent framework for IT management services. It helps organizations to deliver quality services and that too economically. The latest version of the ITIL framework is ITIL 4, an updated release of ITIL V3.
Let us get started with ITIL, benefits of ITIL certification, how can one start with ITIL Foundation certification and excel through ITIL foundation certification training.
What is ITIL?
ITIL defines a model of service lifecycle that prescribes best practices for the delivery of IT services. This involves activities during the design, development, delivery, and support of IT services to attain maximum efficiency and maintain a desirable level of services. Any of the IT activities that deliver business value to an organization’s customers or stakeholders are referred to as IT services.
Some key concepts of ITIL are:
- Delivery of maximum value to customers.
- Optimization of resources and capabilities.
- Offering reliable and useful services.
- Setting specific goals and planning accordingly.
- Defining roles clearly for each task.
With the adoption of the ITIL framework, companies make sure that the services delivered are according to a set of consistent, well-defined processes that provide the desired level of service for users. Moreover, the adoption of ITIL reduces the cost of service development and deployment. You can get improved customer satisfaction with service delivery, increased efficiency of IT professionals, improvement in quality, better management, metrics of services and increased flexibility in adapting services to ever-changing business requirements.
Originally developed for providing the best IT services through government agencies only, now it has been adopted, revised and expanded into a comprehensive framework to be used by companies of all sizes, across all industries and market sectors to manage IT service delivery. To stay focused on the large and small details involved in delivering new IT services and managing the same later, ITIL allows companies to define and implement a documented and repeatable processes for further assistance.
Benefits of ITIL Certification
Today the need for ITIL professionals is growing in many industries because companies have realized the effectiveness of ITIL adaptation and management. Some of the benefits of ITIL Certification are:
- Professionals are taught a systematic and professionally valued approach to best practice methodology.
- It increases productivity, effectiveness, and efficiency by increasing the ability of the professionals to identify, plan and support the IT services in a business.
- It improves employment prospects with a good package.
- It helps professionals to focus on the needs of consumers and user experience rather than spending time on technical issues.
Now let us look at the certification program details of ITIL.
ITIL Certification Program
Originally developed by the UK government’s Central Computer and Telecommunications Agency(CCTA) in the 1980s, it is now owned by Axelos from July 2013. Axelos maintains the ITIL framework and accredits training and examination institutes. There are a lot of ITIL Accredited Training Organizations (ATOs) that provide training and prepare you for the certification exams that can be administered after the course completion by an Examination Institute(EI), most of which work with ATOs.
The five different certification levels offered by ITIL are:
- Intermediate (Service Lifecycle and Service Capability)
From the foundation to an expert level you need to gain credits, as ITIL uses a credit system in which each certification earns a certain number of credits. Master-level has its own set of requirements.
The ITIL service lifecycle consists of five practice areas or phases, each having its own supporting principles, policies, and processes. The five practice areas are:
- Service strategy: Here, you focus on defining services as strategic assets, and then maintenance and implementation of a coherent, careful strategy. Service strategy principles include business processes, corporate governance and compliance, policies, corporate culture, and decision making, and ensure that the company is actually improving its services.
- Service design: In this phase, business management processes (service level, availability, capacity, etc)are assessed to design and develop new service offers and work for the improvement of existing offers.
- Service transition: In this phase, there is a transition from development to production operations, including testing and quality control.
- Service Operation: This phase defines the management services once they are in production use. It looks after service operation processes, such as event management, access management, incident response, the application lifecycle, and helpdesk support.
- Continuous Service Improvement: Here, the term itself defines what this phase is meant for. This phase ensures that there is an improvement in the quality of the services offered. This phase defines new requirements for the preceding phases of ITIL based on operational feedback and level of service. For the existing and future service refinements, it ensures that the policies and procedures are followed, and the service level agreements are met.
ITIL Foundation Certification
As the name implies, the ITIL Foundation Certification includes the basics of ITIL and the process of learning about ITIL starts from this level. ITIL Foundation Course ensures that you gain a firm understanding of the core concepts of the ITIL service lifecycle. The best thing about this level is that it has no prerequisites. Anyone with an interest in the subject can appear in the exam.
There are 40 multiple choice questions in this exam that are to be solved in 60 minutes. To pass this certification exam you need to score a minimum of 65% (26 correct answers).
The certification covers all the five practice areas of the ITIL service lifecycle and their interconnectivity. An IT professional who completes the ITIL Foundation level would need to complete the Practitioner or Intermediate Certification if they wish to qualify for a service management position.
Earn an ITIL Certification Through a Training Course
You can prepare for the ITIL Foundation Certification exam by classroom or distance-learning courses, and also by doing self-study. Professionals who work full time may find it hard to do self-study. They can enroll in ITIL Foundation courses offered by reliable training providers and learn the concepts easily from industry experts. As the companies, big or small, have recognized the value of ITIL Certification, there is a good scope of getting a good job. So, start your ITIL journey today!
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